Connect to UAA WiFi - Anchorage on Windows

Overview

This article contains instructions on how to connect to the "UAA WiFi - Anchorage" network for individuals on a Windows 10 or 11 computer.

In this article:

• What materials do I need?
• How do I use this technology?
  • Connect to UAA WiFi - Anchorage
  • Troubleshooting
• Is there any additional information I should know about?
  • WiFi Policy
  • How fast is UAA WiFi - Anchorage?
• Need additional help or have issues

What materials do I need?

• Active in the University of Alaska (UA) System
  • Students who have registered for at least 1 credit through UAOnline within the past year,
  • Employees with an active job status, or
  • Active department-sponsored UA account
• UA username and current UA password.
  • If you forgot your UA username or password, please visit the ME.UAA account recovery website.
• WiFi-capable Windows 10 or 11 computer

How do I use this technology?

Connect to UAA WiFi - Anchorage

1. Navigate to Windows WiFi Settings
   1. To find WiFi settings on Windows 10, click here.
   2. To find WiFi settings on Windows 11, click here.
2. Find UAA WiFi - Anchorage in the Wi-Fi list.
3. Click the blue Connect button on the bottom right.
   
    
4. You may be prompted with a Continue connecting? notice. Click the blue Connect button.
   
    
5. Type in your UA username and current UA password.
   
    
6. Click the OK button once you are finished.
7. Wait for Windows to connect to the WiFi.
8. Once connected, it will look like the image below. You are now connected to UAA WiFi - Anchorage.
   
    
9. To test if you're connected, open any web page, such as our main UAA website or google.com.

Troubleshooting

If you are unable to connect, follow the troubleshooting steps below:

1. Ensure you entered your UA username (do not include @alaska.edu after).
2. Ensure you entered your current UA password correctly.
3. All requirements met in the What materials do I need? section.
4. Reboot your device, then go back to step 1.
5. Forget the UAA WiFi - Anchorage SSID, then go back to step 1.
   1. To forget the WiFi on Windows 10, click here.
   2. To forget the WiFi on Windows 11, click here.
6. Reset your Network Settings, then go back to step 1.
   1. To reset Network Settings on Windows 10, click here.
   2. To reset Network Settings on Windows 11, click here.
7. Check our UAA ITS Status Page for possible network outages.

If you are still having issues connecting to the WiFi, we would be happy to assist you!

Is there any additional information I should know about?

WiFi Policy

Please visit our webpage to learn more about our network policy: UAA Campus Network Connectivity Policy

How fast is UAA WiFi - Anchorage?

The UAA WiFi - Anchorage network is rate-limited to 100 Megabits per second (Mbps), upload and download. However, not all devices can achieve these speeds due to variations in hardware capabilities.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Personal Computer Support form or Support for Issues with University Computer(s) form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.