Data Center Rack Management

Assistance and requests related to data center space reservations, equipment moves, hardware installations, and rack management.

Contact Information

The preferred phone number for our technicians to contact if email communications are not effective.

Request Details

This should be a single sentence describing your request. Specific information related to this request will be entered later in this form.
Service Request: A change or service is being requested. (Ex: Cabling change, swapping out servers, adding a new switch.)
Incident Report: Something is broken or not behaving as expected. (Ex: Server isn't connectable, transfer speeds between hosted machines are sub-optimal, device keeps restarting unexpectedly.)
Does this request involve New or Existing devices at the Data Center?
Does this request involve New or Existing devices at the Data Center? (required)
If known, the hostname or IP address of the device. Alternatively, the type of device (such as 'switch,' or 'storage').
The physical location of the device in the Data Center. Enter location as [Row][Cabinet]:[U-Space]. Example: E19:24-25. Separate multiple locations with commas.
Please review the current Rack Space/Server Hosting Service Level Agreement (SLA):
https://service.alaska.edu/SBTDClient/39/Portal...

Indicate that you have reviewed the SLA below; modifications can be made on a case-by-case basis, and a DCO technician will connect with you about your individual agreement during the intake process.
As many details as you are comfortable providing about your request/report. Ex: "Please disconnect the device using port 1 on my switch," "I need my server rebooted manually on Saturday around 6:00pm," "My server isn't connectable from on-campus," "I need to increase the power supply for my machine at the Data Center."

For new devices, "new device intake" or a similar description is sufficient; further details will be requested below.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
DCO Intake - Number of Devices
(Choose one) Number of devices space is being requested for. If more than 10, DCO management will follow up regarding specifics.
DCO Intake - Number of Devices
Attach Supporting Documents. Multiple files may be attached of various file types.
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Billing Information

A fund and org is required for all tickets that may incur billable charges. Ticket requestors will be contacted for approval for any billable expenses (equipment purchases or labor) prior to expenses being incurred. Only one fund and org can be used per ticket. For cases where more than one fund and org is needed, your department will need to JV the expenses after billing. For any questions about billing, please contact Vicki Wallner at 907-474-6901 or vlwallner@alaska.edu.
Billing information is needed
A fund and org is required for all tickets that may incur billable charges. Ticket requestors will be contacted for approval before any expenses are incurred. For more information visit https://www.alaska.edu/oit/services/recharge/ab...
Yes
The six (6) digit fund number.
The five (5) digit org number.

Public Requestor Information

If you see fields below this line asking for your name and email address, please follow these guidelines:

  • University of Alaska Users: Please enter your official @alaska.edu email address. This ensures the ticket automatically links to your existing UA profile, department, and permissions.

  • External / Non-UA Users: If you are requesting data center space from outside of our organization, please use your standard professional or personal email address to ensure you receive our team's updates.

(Note: If you do not see fields for your name and email below, you are already logged in and your profile has been automatically applied!)

Other Fields

Your name
Verification Code