Search for an Asset

Overview

Many assets owned by the University of Alaska are documented within the Enterprise Service Management (ESM) system. The ESM system provides means for a person to search for specific records by serial number, asset name, location,

What materials do I need?

  • A web browser
  • Privileges within the UA ESM system to the Asset/CIs module.

How do I use this technology?

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to UA ESM with your UA Email address and password.
  4. Click View Applications.
  5. Click Assets/CIs.
  6. Proceed to one of the followings sections:

Method 1 - Quick Search

  1. Click the ID/Search field.
    Enterprise Service Management Assets/CIs Search Field Highlighted
  2. Enter the desired search text.
    • Searching by serial number, or device name produces the most succinct results.
      Enterprise Service Managment Asset/Cis search field highlighted with example search text
  3. Click the Search button, or press return.
    Enterprise Service Management Assets/CIs search button highlighted
  4. Go to the Review Search Results section below.

Method 2 - Use a Search Filter

  1. Click the Filter button.
    Enterprise Service Management Asset Search Filter Button Highlighted
  2. A filter dialog window will appear.
    Enterprise Service Management Asset Search Filter Dialog window
  3. Adjust the filter settings as desired, some options include:
    • Serial/Name/Tag/ External ID
    • Text Search
    • Current Status
    • Associated Ticket numbers
    • Parent Asset
    • Location
    • Created date (from / to)
    • Owning Department
    • Owner
    • Product Manufacturer
    • Product Model
  4. Click Apply.
    Enterprise Service Management Asset Search Filter Apply Button Highlighted
  5. Go to the Review Search Results section below.

Review Search Results

  1. Look through the result list looking for the desired asset record.
    Enterprise Service Management Assets/CIs Example Search Results

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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