Transfer a call in Contact Center (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to transfer a call in UAA's Contact Center, Amazon Connect.

What materials do I need?

• Access to Amazon Connect

How do I use this technology?

1. While on the call with the 1st person, click Quick connects
   
    
2. Dial the 2nd number and click Call
   
    
3. The 1st person should be on hold while connecting to the 2nd person
   
    
4. Once 2nd person is connected, click Join
   
    
5. Click the end call icon
   

Next Steps

• Login to Contact Center (Amazon Connect)
• How to access Agent Workspace in Amazon Connect
• Place a call in Contact Center (Amazon Connect)
• Answer a call in Contact Center (Amazon Connect)
• End a call in Contact Center (Amazon Connect)

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.