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Use Automation Rules to Set Ticket Priority
This how-to article will help Enterprise Service Management (ESM) App Admins to create automation rules for Ticketing applications to customize the value of a ticket's priority at the time of creation.
Get Started with ESM Automation Rules
This article will help ESM Application Administrators configure automation rules.
Create an ESM Automation Rule
This how-to article will help Enterprise Service Management (ESM) App Admins to create automation rules for Ticketing applications using the TDAdmin interface.