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- Knowledge Base
- IT Processes, Standards, Guidelines, and Procedures
A change freeze window is instituted to prohibit or limit system updates which may have an adverse affect on university business. These schedules aid in mitigating the risk of an outage or issues during important business cycles (e.g. student class registration, final exams, etc.), but also permits IT Services to schedule resources to get important system work done during non-freeze periods. Read on to learn more about UAA's change freeze windows.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to add an entry to an existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to edit/update entries for existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to delete entries for existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to create and manage Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.