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This article will provide guidance to Enterprise Service Management (ESM) Ticket Application Administrators on how to activate custom notification templates.

This getting started article will help Ticketing Application Administrators to learn about and modify Notification Templates. Individual's must have the Admin access to one, or more, ESM ticketing application.

The University of Alaska (UA) Enterprise Service Management (ESM) platform processes and sends notifications to people and technicians through email when certain actions are taken or when certain criteria is met.

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to customize notification templates.