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Information on how to place a ticket "on hold" during periods of time when no work can be accomplished.

Step by step instructions on how to access the Admin interface (aka TDAdmin) of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application.

This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.

Information on requesting Time and/or Expense types within the Enterprise Service Management system.

This article will help authorized UA employees to login to the Enterprise Service Management Work Management system.

Information on how individuals with ESM access to setup and use report folders to manage reports in the TDWorkManagement interface.

The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDWorkManagement reports directly into Excel, thus allowing for enhanced analysis/reporting capabilities of the ESM reports. All functionality from Excel can now be applied to your ESM reports and information can be displayed any way prefered.

A guide for how individuals can record expenses related to a ticket.