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Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.

Information on how App Admins can configure an Approval, Choice or Task step to send reminder notifications.

Introductory information for Application Administrators on using Enterprise Service Management (ESM) workflows to manage business process, notifications, and other activities within a ticketing application.