View your Tickets in the Service Portal

Overview

You can use the Enterprise Service Management (ESM) Service Portal to view, comment on, or update your existing ticket requests.

How do I use this technology?

1. Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient
2. When prompted, login with your UA Identity.
3. At the top of the page, click Services.
4. Underneath the primary (blue) navigation bar, is a sub-navigation (gray) bar, click Ticket Request link.

The page will display all of your ticket requests. Use the filters at the top to view requests by status class, department, service, and more.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.