Overview
Over the lifespan of an asset it is appropriate to periodically review the asset record verifying that the information recorded is still accurate. In some cases this may take place as assets are linked to tickets within the Enterprise Service Management (ESM) system, whereas in others it may be done as part of an inventory audit process.
What materials do I need?
- Internet connectivity
- A web browser
- Privileges within the UA ESM system to the Assets/CIs module
How do I use this technology?
- Open a web browser.
- Navigate to the UA ESM website.
- Login to UA ESM with your UA Email address and password.
- Click the Assets/CIs tab.
- Locate the existing asset record. See the KB article Search for an Asset for tips and suggestions on searching the Asset database.
- Click the Asset ID of the record you need to update.
The asset record will open in a new window.
- Click the Edit button in the menu bar of the record.
- Make the necessary changes in the form fields that need updating.
- Click Save.
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.