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Overview
All individuals with Candidate, or higher, access to the UAA Service Portal Knowledge Base can view all Knowledge articles regardless of an article's status or ownership.
In this article:
Search the Knowledge Base
- Login to the UAA Service Portal Knowledge Base.
- Click Search button.
- The Search page appears with a variety of criteria to search by.
- Choose the desired search option(s).
- Search: Enter the desired search term(s).
- Status: Use the drop-down menu to search by status. Typically it is recommended when looking for existing articles to search all statuses, select the blank line at the top of the menu.
- Category: Enter the desired category, or use the Lookup Category option. Typically it is recommended when looking for existing articles to search for articles leaving the Category field empty.
- Owner: Enter the desired person, or group name, or use the Lookup Owner option. Typically it is recommended when looking for existing articles to search for articles leaving the Owner field empty.
- Review Date: Enter From and/or To dates. Typically it is recommended when looking for existing articles to search for articles leaving the Review Date fields empty.
- Published, Unpublished, or Both (default) radio buttons. Typically it is recommended when looking for existing articles to leave Both selected.
- Created Date Enter From and/or To dates. Typically it is recommended when looking for existing articles to search for articles leaving the Review Date fields empty.
- Click Search. A list of articles meeting the search criteria appears below the Search options.
Using other Knowledge Base menu options
There are other ways of accessing, or filtering, for an article using the sub-menu options.
- My Articles: a list of any articles that are owned by the individual that has login to the system. This does not contain any articles owned by group(s) the individual may be assigned to.
- My Favorites: all articles the individual has marked as a favorite.
- Articles Pending Review: Available to individuals with IT Contributor, or higher access that displays a list of all articles that have been submitted for approval with options for refining the search.
- Feedback: Displays feedback, by default, for a list of articles that are owned, if any, by the individual.
- Archived Articles: A list of all articles that have been archived.
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.