Apply Contact Center Hours of Operation (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to apply a contact center's hours of operation in UAA's Contact Center, Amazon Connect.

What materials do I need?

• Admin Access to Amazon Connect

How do I use this technology?

1. Log into Amazon Connect
2. In Applications, select the Amazon Connect instance.
   
    
3. Select Routing (Flow Connect icon) and Select Flow
   
    
4. Select the Name of the Flow that the Hours will be added
   
    
5. Select the Check Hours of Operation Block 
   
    
6. Check the Specific hours box
7. Choose the Name of the Hours of Operation from the list given
   
    
8. Click Save
   
    
9. Click Save
   
    
10. Click Publish 
    

Next Steps

Relevant text here that introduces the next step(s) in a multi-article subject.

• Create Contact Center Hours of Operation (Amazon Connect)
•  Edit Contact Center Hours of Operation (Amazon Conne
• Create and Apply Override hours to Hours of Operation in Amazon Connect

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.