Login to Contact Center (Amazon Connect)

Overview

Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to log into UAA's Contact Center, Amazon Connect.

What materials do I need?

• Access to Amazon Connect

How do I use this technology?

1. Open Web Browser 
   • Supported Browsers:
     • Google Chrome
     • Firefox
     • Microsoft Edge
2. Enter the Amazon Connect URL into a web browser
3. Enter  UAA email address
4. Click Next
   
    
5. Enter UAA Password
6. Click Sign In
   
    
7. Go through the Dup Authentication Process
8. In Applications, select the Amazon Connect instance
   
    
9. The Amazon Connect Home page will appear
   Note

   Options and menu items may vary based on access level.
   

Next Steps

• How to access Agent Workspace in Amazon Connect
• Call Process from Agent Workspace in Amazon Connect
• Create Amazon Connect Quick Connect
• Create Amazon Connect Hours of Operation

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate <Service Form Name with Link> form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.