Overview
The Enterprise Service Management (ESM) system can be used to track items that are used up during service delivery or maintenance and are not tracked as individual assets (for example cables, batteries, office supplies, etc.). The purpose of this documentation is to detail how consumable records can be maintained within the ESM system. This documentation is a guide and should not be interpreted to be all-inclusive explanation of consumable management practices.
What is a Consumable
A Consumable is an item type in the Assets/CIs application, alongside Assets and Configuration Items. Unlike an Asset, which represents one specific tracked item, a Consumable represents a quantity of an interchangeable item. When working with consumables, the system tracks how many you have and where they are, but does not track specific items.
Consumable items support name and description fields, cost and package count fields, suppliers, barcodes and service tags, reorder quantities, ownership fields, and custom attributes.
Barcode and Service Tag have separate fields because some items will be tracked using the supplier's UPC (for example, two different models of wireless mouse), while others are tracked using your organization's service tags (for example, 5 yards of CAT5 cable, whether generic or name-brand).
Unit Cost, Package Cost, and Package Count are separate fields because some consumables are purchased individually and others in packages. The system doesn't calculate one from the others; use whichever applies to how you purchase the item.
Manage Consumables
How-Tos
Need additional help or have issues
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