Add a Consumable to a Ticket

Overview

Adding consumable to a ticket within the Enterprise Service Management (ESM) system creates a link between the Ticket and the consumable(s) used which allows for the below benefits,

  • Lists every consumable used on the ticket
  • Total items count
  • Charge-back cost

What materials do I need?

  • Internet connectivity
  • A web browser
  • Privileges within the UA ESM system to the following:
    • Assets/CIs module
    • Ticket application

How do I use this technology?

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to the UA ESM with your UA Email address and password.
  4. Open the applicable ticket.
  5. Click Consumables tab.
    Ticket detail panel with Consumables tab highlighted
  6. Click + Consumable.
    Ticket consumable tab with add Consumable button highlighted
  7. The Add Consumable dialog window will appear.
    Default Add Consumable dialog window
  8. In the Consumable field enter text to filter for the desired consumable item to add.
    Add Consumable dialog window with example search term entered
  9. Choose a Location and Room, if applicable:
    Add consumable dialog with location dropdown list displayed
    • If the item exists in only one location or room, that location/room is preselected.
    • If the ticket has a Location set, and that location has stock for the item, that location is preselected.
    • Otherwise, choose from the full list.
      Tip
      The location and/or room fields will only options where the consumable item is stored.
  10. In the Quantity field enter the number of items used as part of the ticket.
    Add Consumable dialog window with quantity entered
  11. Click Save.
  12. The Add Consumable dialog window will close and the ticket will now reflect the consumable item added to the ticket.
    Ticket consumable tab with consumable item added.

Is there any additional information I should know about?

Saving adds a row to the ticket's Consumables tab or increases the quantity on an existing row if one already exists for the same item and location/room combination. It also decrements the consumable's Current Quantity at that location/room and writes a Feed entry on both the ticket and the consumable item.

If you select a consumable with 0 Current Quantity, the system warns you that available stock is 0 and that the resulting quantity will go negative, but still lets you record the usage.

Unit Cost and Chargeback Cost are captured on the ticket at the time you add the item, and don't change later if the consumable item's costs change.

Important
Consumable items added to a ticket are recorded separately from Expense items and do not appear on built-in expense reports, instead they are displayed on consumable specific report types.

Next Steps

One a consumable item has been added to a ticket, read the following article on how the ticket's consumable can be adjusted.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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