- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to place a ticket "on hold" during periods of time when no work can be accomplished.