- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket task, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to create a task on a ticket to document component work, or delegate one, or more, sub-unit of work associated with the ticket to another group or person.