macOS Kandji Migration Instructions

Overview

All University of Alaska (UA) owned Macs should be managed by a Mobile Device Management (MDM) solution called Jamf. UA has recently elected switch to a different MDM solution called Kandji. All university owned Macs will therefore need to be migrated from Jamf to Kandji. This document will explain the steps for completing the migration.

Tip

Please make sure to review these instructions completely before starting the migration process. It is recommended that your backup your files as well.

Note

If you are not sure if your university device has been enrolled in Kandji, please check the menu bar at the top of your screen for the Kandji Icon. Kandji icon shaped like a bee

What materials do I need?

University owned Apple Mac
macOS Ventura (13.x), Sonoma (14.x), or Sequoia (15.x)
- TIP: Update your computer to the most recent operating system for the smoothest migration experience.

How do I use this technology?

Tips:

You may need to close, or move, some windows to see the System Preferences application in order to proceed with the next steps.
The computer may restart automatically depending on whether there are any updates need to be applied.Tip

Ensure you are connected to the Internet via Ethernet (wired), or via Wi-Fi.
In Finder-->Applications, open the Software Center, or UAA Software Portal application (this is based on when your machine was set up by the University).
At the Software Center login screen, enter your UA Username and password.
In the Software Center, click the Search box on the left, and enter Kandji.
From the search results, beneath the Migrate to Kandji icon, click Migrate.
Wait for the package install to finish.
When the Device Enrollment prompt appears, click Details.
The System Preferences application will open, and should display the Privacy & Security > Profiles pane.
Double-click University of Alaska Enrollment.
The profile detail pane will open for the University of Alaska Enrollment. Click Install...
When the Profiles prompt appears, enter your username and password.
Additional Profiles will be added to the workstation.
The Kandji Liftoff window will appear.
Wait for the Liftoff process to complete. This will take several minutes.
If a Microsoft Defender displays a "Would Like to Filter Network Content", click Allow.
If a "Microsoft Required Data Notice" appears, click Ok.
At the "Setup Complete" screen, click Quit.
After about 15 minutes, if the computer has not restarted, restart the computer.
You will see a new login window.
Enter your UA email address, then click Next.
On the Enter Password screen enter your UA password, then click Sign in.
The first time you login, you will be asked to enter your UA password again
The Kandji Account Migration dialog will appear. Select your username (this is your UA username) and Enter your the password you previously used to login to that mac, then click Continue.

Important

When prompted use the password you previously used to login to unlock your existing account.

Tip

If you used a login that was not your UA username, from the dropdown select the username you previously used.
When the Account Migration pop up appears, click Migrate Account.
The system will begin the migration process. This may take 15 minutes or more.
Once the account migration is completed you should see your existing desktop.