macOS Kandji Migration Instructions

Overview

All University of Alaska (UA) owned Macs should be managed by a Mobile Device Management (MDM) solution called Jamf. UA has recently elected switch to a different MDM solution called Kandji. All university owned Macs will therefore need to be migrated from Jamf to Kandji. This document will explain the steps for completing the migration.

Tip
Please make sure to review these instructions completely before starting the migration process.
Note
If you are not sure if your university device has been enrolled in Kandji, please check the menu bar at the top of your screen for the Kandji Icon.

What materials do I need?

  • University owned Apple Mac
  • macOS Ventura (13.x), Sonoma (14.x), or Sequoia (15.x)

How do I use this technology?

  1. Ensure you are connected to the Internet via Ethernet (wired), or via Wi-Fi.
  2. In Applications, open the Software Center, or UAA Software Portal application.
    Note
    Which application name you find is based on when your device was enrolled in the current Apple management solution.

    Jamf Software Center application   Jamf UAA Software Portal application icon

  3. At the Software Center login screen, enter your UA Username and password.
    Jamf Self Service Login Screen
  4. In the Software Center, click the Search box on the left, and enter Kandji.
    Jamf Self Service Home Screen
  5. From the search results, beneath the Migrate to Kandji icon, click Migrate.
    Jamf Self Service Migrate to Kandji app
  6. Wait for the package install to finish.
    Jamf Self Service Migrate to Kandji Install Progress
  7. When the Device Enrollment prompt appears, click Details.
    Jamf Self Service Kandji Device Enrollment dialog
  8. The System Preferences application will open, and should display the Privacy & Security > Profiles pane.
    Tip
    You may need to close, or move, some windows to see the System Preferences application in order to proceed with the next steps.
  9. Double-click University of Alaska Enrollment.
    System Preferences Profiles
  10. The profile detail pane will open for the University of Alaska Enrollment. Click Install...
    System Preferences Install Profile dialog
  11. When the Profiles prompt appears, enter your username and password.
    System Preferences Profile Install security prompt
  12. Additional Profiles will be added to the workstation.
    System Preferences Profiles List
  13. The Kandji Liftoff window will appear.
    Kandji Setup Screen
  14. Wait for the Liftoff process to complete. This may take several minutes.
  15. If a Microsoft Defender displays a Would Like to Filter Network Content click Allow.
    Microsoft Defender Would Like to Filter Network Content dialog window
  16. If a Microsoft Required Data Notice appears, click Ok.
    Kandji Liftoff Microsoft Required Data Notice
  17. At the Setup Complete screen, click Quit.
    Kandji Liftoff Setup Complete
    Tip
    The computer may restart automatically depending on whether there are any updates need to be applied.
  18. After about 15 minutes, if the computer has not restarted, restart the computer.
  19. You will now be presented with a new login window.
    macOS Kandji Login Screen
  20. Enter your UA email address, then click Next.
    macOS Kandji Login Username
  21. On the Enter Password screen enter your UA password, then click Sign in.
    macOS Kandji Login Password Prompt
  22. The first time you login, you will be prompted enter your Microsoft Azure Password.
    macOS Kandji Login Microsoft Azure Password prompt
  23. The Kandji Account Migration dialog will appear. Verify the username displayed is the same as the one you're login as. Enter the password for the account, then click Continue.
    Kandji Account Migration Password prompt
  24. When the Account Migration confirmation dialog appears, click Migrate Account.
    Kandji Account Migration Confirmation Dialog
  25. The system will process the account migration for several minutes.
    Kandji Account Migration Process window
  26. Once the account migration is completed you should see your existing desktop.

Is there any additional information I should know about?

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Endpoint Management System (EPM) form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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