Overview
All University of Alaska (UA) owned Macs should be managed by a Mobile Device Management (MDM) solution called Jamf. UA has recently elected switch to a different MDM solution called Kandji. All university owned Macs will therefore need to be migrated from Jamf to Kandji. This document will explain the steps for completing the migration.
Tip
Please make sure to review these instructions completely before starting the migration process.
Note
If you are not sure if your university device has been enrolled in Kandji, please check the menu bar at the top of your screen for the Kandji Icon.
What materials do I need?
- University owned Apple Mac
- macOS Ventura (13.x), Sonoma (14.x), or Sequoia (15.x)
How do I use this technology?
- Ensure you are connected to the Internet via Ethernet (wired), or via Wi-Fi.
- In Applications, open the Software Center, or UAA Software Portal application.
Note
Which application name you find is based on when your device was enrolled in the current Apple management solution.

- At the Software Center login screen, enter your UA Username and password.

- In the Software Center, click the Search box on the left, and enter Kandji.

- From the search results, beneath the Migrate to Kandji icon, click Migrate.

- Wait for the package install to finish.

- When the Device Enrollment prompt appears, click Details.

- The System Preferences application will open, and should display the Privacy & Security > Profiles pane.
Tip
You may need to close, or move, some windows to see the System Preferences application in order to proceed with the next steps.
- Double-click University of Alaska Enrollment.

- The profile detail pane will open for the University of Alaska Enrollment. Click Install...

- When the Profiles prompt appears, enter your username and password.

- Additional Profiles will be added to the workstation.

- The Kandji Liftoff window will appear.

- Wait for the Liftoff process to complete. This may take several minutes.
- If a Microsoft Defender displays a Would Like to Filter Network Content click Allow.

- If a Microsoft Required Data Notice appears, click Ok.

- At the Setup Complete screen, click Quit.
Tip
The computer may restart automatically depending on whether there are any updates need to be applied.
- After about 15 minutes, if the computer has not restarted, restart the computer.
- You will now be presented with a new login window.

- Enter your UA email address, then click Next.

- On the Enter Password screen enter your UA password, then click Sign in.

- The first time you login, you will be prompted enter your Microsoft Azure Password.

- The Kandji Account Migration dialog will appear. Verify the username displayed is the same as the one you're login as. Enter the password for the account, then click Continue.

- When the Account Migration confirmation dialog appears, click Migrate Account.

- The system will process the account migration for several minutes.

- Once the account migration is completed you should see your existing desktop.
Is there any additional information I should know about?
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Endpoint Management System (EPM) form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.