Overview
Enterprise Service Management (ESM) Service/Client Portal(s) allows University of Alaska students, faculty, and staff users to engage with departments leveraging the ESM system for work management. Each Major Administrative Unit (MAU) with one, or more, active department(s) using the ESM system will have an MAU themed Service Portal enabled. Customers can Switch Between Service Portals as desired.
Important
This article is intended for Client Portal App Admins, customers with questions on how to use the the Service Portal should review the articles available in the
How to use the Service Portal KB category.
Each portal features a unique landing page, and is tailored for the departments affiliated with that MAU (facilities, school, college, etc).
Key Features
- Service catalog where customers can browse and request services directly
- Searchable knowledge base with crowd-sourced feedback
- Ticket submission and tracking
- Custom portal pages with dynamic content modules
- Built-in and custom HTML and RSS modules
- Configurable branding and user experience
- Mobile access for both customers and technicians
- Flexible access control
- Additional integrations
What Appears on the Client Portal
The ESM Client Portal application has four primary components, or sections.
Client Portal Sections
| Section |
Description |
Related Articles |
| Knowledge Base |
Allows authorized individuals to create and/or view articles. |
|
| Projects |
Allows individuals to monitor projects from the Client Portal. |
|
| Services |
Allows customers to submit, and monitor work requests. |
|
| Questions |
Allows customers to post and interact with other customer's questions.
Note: This feature has been intentionally disabled on all UA client portals. |
|
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.