This request is used by University of Alaska IT professionals to request the addition of a firewall or firewall rules, changes to an existing firewall or firewall rules, or the removal of a firewall or firewall rules.
Eligibility
- IT Services staff
- Campus IT professionals
Required Information
Before submitting a ticket, please have the following information ready:
- If additions or changes will not have a campus-wide affect, specify the building(s) and room(s) that will be affected
- Name of the authorized personnel who has approved this request
- If changes are at the port level, list the affected port(s)
- MAC addresses of a connected device, if relevant
- IP addresses of a connected device, if relevant
- Reason for the additions or changes
- Specify if this is an internal or external firewall
- List the subnet(s), VLAN(s), and device(s) that will be impacted by this change