This service is used to request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs. For a complete description of applicable charges base on service type, please review our Service Expectations and Engagement Process page.
For immediate assistance, or to request current rates, please review the Contact IT page for the appropriate support group, or click one of the links to right to submit a ticket.
Eligibility
Required Information
Before submitting a ticket, please have the following information ready:
- Symptoms exhibited by computer that indicate possible infection
- What you were doing on the computer when the symptoms first appeared