Connect to UAA WiFi -MatSu on Windows

Overview

This article contains instructions on how to connect to the "UAA WiFi -MatSu" network for individuals on a Windows computer.

In this article:

What materials do I need?

  • Active in the University of Alaska (UA) System

    • Students who have registered for at least 1 credit through UAOnline within the past year,
    • Employees with an active job status, or
    • Active department-sponsored UA account
  • UA username and current UA password.
    • If you forgot your UA username or password, please visit the me.uaa.alaska.edu account recovery website.
  • WiFi-capable Windows computer

How do I use this technology?

Connect to UAA WiFi -MatSu

  1. Click on the Network icon in the bottom right of the screen.
    Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the Network icon highlighted.
  2. Click on the arrow next to the WiFi icon.
    Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the WiFi selection arrow highlighted.
  3. Click on UAA WiFi -MatSu.
    Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the WiFi network "UAA WiFi -MatSu" highlighted.
    Warning

    The "MSC - Guest" WiFi network is intended for visitors and should not be used by UAA students, faculty, or staff.
    This network is slower, has limited access, and requires daily re-authentication, which can interrupt your connection.
    For the best experience, including faster speeds and persistent connectivity without daily logins, always connect to "UAA WiFi - MatSu" using your UA credentials.

  4. Click on Connect.
    Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the WiFi network "UAA WiFi -MatSu" selected, and the Connect button highlighted.
  5. If prompted, click on Connect again.
    Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the WiFi network "UAA WiFi -MatSu" selected, and the certificate acceptance Connect button highlighted.
  6. In the Join Wi-Fi network window, set the following settings:
    • User name: Enter your UA username (do not include @alaska.edu, and do not use your student ID number)
    • Password: Enter your current UA password
      Screenshot of a Windows 11 client with the Quick Settings menu opened in the bottom right, and the WiFi network "UAA WiFi -MatSu" selected, and the "User name", and "Password" fields highlighted.
  7. Click the OK button.
  8. You should now be connected to UAA WiFi - MatSu.
  9. To test if you're connected, open any web page, such as Mat-Su College or Google.

Troubleshooting

If you are unable to connect, follow the troubleshooting steps below:

  1. Ensure you entered your UA username (do not include @alaska.edu after. Do not use your student ID number).
  2. Ensure you entered your current UA password correctly.
  3. All requirements met in What materials do I need?
  4. Reboot your device, then go back to step 1.
  5. Forget the MSC - Guest SSID.
  6. Forget the UAA WiFi -MatSu SSID, then go back to step 1.
  7. Check our UAA ITS Status Page for possible network outages.

If you are still having issues connecting to the WiFi, we would be happy to assist you!

Need additional help or have issues

For assistance, contact Campus Technology Services department:

  • Phone: (907) 745-9764
  • Email: msc.techsupport@alaska.edu
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