Connect to UAA WiFi -MatSu on iOS/iPadOS

Overview

This article contains instructions on how to connect to the "UAA WiFi - MatSu" network for individuals on an iOS or iPadOS device.

In this article:

What materials do I need?

  • Active in the University of Alaska (UA) System
    • Students who have registered for at least 1 credit through UAOnline within the past year,
    • Employees with an active job status, or
    • Active department-sponsored UA account
  • UA username and current UA password.
    • If you forgot your UA username or password, please visit the me.uaa.alaska.edu account recovery website.
  • iOS device (i.e., iPhone X, iPhone 15 Pro Max, etc.) or iPadOS device (i.e., iPad Pro, iPad Air, etc.)

How do I use this technology?

Connect to UAA WiFi -MatSu

  1. On the iOS/iPadOS device Home screen, tap Settings.
  2. Tap Wi-Fi.Screenshot of an iOS device with the Settings application opened. The Wi-Fi section is highlighted.
  3. Tap UAA WiFi -MatSu.Screenshot of a iOS device with the Settings application opened. The Wi-Fi section is opened, and the "UAA WiFi -MatSu" SSID is highlighted.
    Warning
    The "MSC - Guest" WiFi network is intended for visitors and should not be used by UAA students, faculty, or staff.
    This network is slower, has limited access, and requires daily re-authentication, which can interrupt your connection.
    For the best experience, including faster speeds and persistent connectivity without daily logins, always connect to "UAA WiFi - MatSu" using your UA credentials.
  4. You will then be asked for your credentials. Type in your UA credentials (do not include @alaska.edu, and do not use your student ID number).Screenshot of a iOS device with the Settings application opened. The "Join UAA WiFi -MatSu" menu is opened and the Username and Password fields are highlighted.
  5. Tap Join on the top-right once you are finished.
    Screenshot of a iOS device with the Settings application opened. The "Join UAA WiFi -MatSu" menu is opened and the checkmark to accept the username and password fields is highlighted.
  6. You may be prompted to accept a network security certificate. Tap Trust on the top-right of the screen.
    Screenshot of a iOS device with the Settings application opened. The "Certificate" menu is opened asking the user if they would like to accept a certificate issued to UAA, and the Trust button is highlighted.
  7. You should now be connected to UAA WiFi -MatSu.Screenshot of a iOS device with the Settings application opened. The Wi-Fi section is opened, and there is a blue checkmark next to the "UAA WiFi -MatSu" SSID indicating the device has successfully connected to WiFi.
  8. To test if you're connected, open any web page, such as Mat-Su College or Google.

Troubleshooting

If you are unable to connect, follow the troubleshooting steps below:

  1. Ensure you entered your UA username (do not include @alaska.edu, and do not use your student ID number).
  2. Ensure you entered your current UA password correctly.
  3. All requirements met in the What materials do I need? section.
  4. Reboot your device, then go back to step 1.
  5. Forget the MSC - Guest SSID.
  6. Forget the UAA WiFi -MatSu SSID, then go back to step 1.
  7. Reset your Network Settings, then go back to step 1.
  8. Check our UAA ITS Status Page for possible network outages.

If you are still having issues connecting to the WiFi, we would be happy to assist you!

Need additional help or have issues

For assistance, contact Campus Technology Services department:

  • Phone: (907) 745-9764
  • Email: msc.techsupport@alaska.edu
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