RPNow

Overview

This article is to assist students and faculty with finding information about how to use and set up RPNow software, as well as an escalation path when encountering issues.

In this article:

• How do I use this technology?
  • Faculty
  • Students
• Who do I contact for assistance?
  • PSI Support
  • UAA AI&e Instructional Designers
  • UAA Technical Support Center
• Is there any additional information I should know about?
  • Will my test be flagged by RPNow if I use my MFA device while logging into Blackboard?
• Need additional help or have issues?

How do I use this technology?

Faculty

1. Visit the Testing Resources web page.
2. Click the Proctored Exams tab. Information is provided to help you incorporate RPNow into your course.

Students

Links and information about using RPNow should be provided by your instructor through your course in Blackboard. For additional resources, please refer to the following links from the UAA Faculty Development and Instructional Support department:

• RPNow Student Setup
• UAA RPNow Student Guidelines

Who do I contact for assistance?

PSI Support

If students encounter issues with the RPNow software while setting up an exam session or taking an exam using the PSI Secure Browser, use the following methods for assistance.

• Phone Support: 1-855-436-2039 (US and Canada), 1-617-658-2879 (International)
• Live Chat: Click the LIVE CHAT SUPPORT - RPNow Exams link on the PSI Online - Live Chat Support page

UAA AI&e Instructional Designers

For students experiencing issues with a missing test or test password, the UAA Technical Support Center will contact UAA Academic Innovations & eLearning (AI&e) and the instructor, and create a ticket on behalf of the student.

For faculty that need additional assistance with Blackboard and/or RPNow issues, please leave a voicemail at their number, (907) 786-6219.

UAA Technical Support Center (TSC)

Technicians can help diagnose where issues appear to be, whether with the program itself your computer, or within the course. Contact information for the TSC is below in the Need additional help or have issues? section.

Is there any additional information I should know about?

Will my test be flagged by RPNow if I use my MFA device while logging into Blackboard?

No. Using a phone for MFA on Blackboard before an exam won’t cause issues. If an exam video gets flagged in RPNow, the instructor will review it for academic integrity violations, not leading to an automatic fail. Instructors can contact UAA Faculty Development and Instructional Support for support with RPNow or academic integrity concerns. Students should consult their instructors about RPNow exam rules to ensure compliance.

Need additional help or have issues?

For support, requests may be submitted anytime using the appropriate Personal Computer Support form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.