RPNow

Overview

This article is to assist students and faculty with finding information about how to use and set up RPNow software, as well as an escalation path when encountering issues.

How do I use this technology?

Faculty

1. Visit the Testing Resources web page.
2. Click the Proctored Exams tab. Information is provided to help you incorporate RPNow into your course.

Students

• Links and information about using RPNow should be provided by your instructor through your course in Blackboard. 

Who do I contact for assistance?

PSI Support

If students encounter issues with the RPNow software while setting up an exam session or taking an exam using the PSI Secure Browser, use the following methods for assistance.

• Phone Support: 1-855-436-2039 (US and Canada), 1-617-658-2879 (International)
• Live Chat: Click the LIVE CHAT SUPPORT - RPNow Exams link on the PSI Online - Live Chat Support page

Technical Support Center - UAA IT Services

Technicians can help diagnose where issues appear to be, whether with the program itself or your computer, or within the course. If calling with issues about a missing test or password after eLearning's business hours, we can create a ticket for a student's records and, if desired, notify their instructor of the situation. If emailing the Technical Support Center, expect a reply within at least one business day. Contact information for the Support Center is below.

Need additional help or have issues?

For support, requests may be submitted anytime using the appropriate Personal Computer Support form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.