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This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.

Many organizations require a shared contact list that is accessible by authorized individuals, for example a list of customer email addresses and phone numbers. In this article we will create a Shared Contact list in an Office 365 SharePoint site that will be accessible through a web browser, as well as Microsoft Teams to individuals that are members of the group.