Data Center

The University of Alaska Anchorage (UAA) operates several data centers in order to provide the community a reliable and secure space to house their IT assets. UAA departments can request having a rack-mountable server placed in an UAA IT Data Center. Benefits of, alternatives, and fees for this service are detailed below. Colocation is especially appropriate for high-reliability mission-critical servers, large computational systems, or dedicated systems with special needs that cannot be accommodated by a virtual server. The integrity of the space and service is maintained through internal controls and processes, and physical access is restricted to authorized individuals.

Benefits

• Data centers located in Anchorage
• High-speed network connectivity (Gigabit default, 10 Gbs available) to campus network
• Firewall protection
• Basic server monitoring (e.g. server heartbeat)
• Environmentally controlled (HVAC)
• Power distribution
• Uninterruptible Power Supply (UPS)
• Restricted & protected physical access
• Video surveillance
• Fire suppression
• ITIL based processes ensure consistency of service delivery
• Optional hardware support

Eligible Peoples

• Faculty
• Staff
• Contracted Vendor

Requirements

• Use must be in compliance with the following: University of Alaska: Acceptable Use of Online Resources and University of Alaska Board of Regents Policy of Information Resources.
• Contact information for server administrators and departmental business manager must be kept current at all times.
• Server must be kept current at all times (e.g. Operating System, patch level, etc.)
• Security vulnerabilities will be assessed by IT Security before installation, and throughout tenancy. Identified vulnerabilities must be mitigated before the server can be joined to, or returned to, the production network.

Important Notes

• All racking and unracking is performed by UAA IT Data Center administrators.
• UAA IT reserves the right to specify rack locations.
• UAA IT does not guarantee that any future expansions will be adjacent to existing equipment. Space in the Data Center cannot be reserved.
• The customer is responsible for data removal/sanitizing of device and proper disposal at the time of decommission.

Cost

• Submit a request to receive a estimate.

Availability

New rack hosting requests are processed weekdays from 8am to 5pm. The Data center is up and running 24 hours per day 365 days per year, except during scheduled maintenance or unplanned outages. Maintenance for Colocated Servers will be coordinated with server administrators.

Supported By

This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the Request Support button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request.

For immediate support please contact the appropriate UAA IT Support office.