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Manage Vendors

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Disable Vendor What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review

Reject Knowledge Article

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
why the article was rejected, and an overview of what needs to be done to improve the article for publication. Click Save.

New or Repurposed Computer and/or Peripherals

  1. Services
  2. Services by Department
  3. Information Technology
  4. Computers & Peripherals
  5. University Computers
following information ready: Type of Computer Desired Desired Operating System Desired Peripherals to Include Building & Room to be used in Software to be installed Billing Information (Fund and Org)

Create a Deployment or Configuration Workflow

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
  5. Endpoint Management System (EPM)
Request the creation of a workflow (build) that will be deployed to the different locations, whether a lab or a campus. ... Service Description This service is for creating a workflow (build) that will be deployed to the different locations, whether a lab, department, or a campus. Eligibility Faculty Staff

Add or Change a URL Redirect

  1. Services
  2. Services by Department
  3. Information Technology
  4. Website Management
  5. Web Hosting
Request a redirect of one university URL to another university URL. ... This service is used to request a redirect of one URL to another URL. This means if someone types in or clicks on a link to a redirected URL, it will take them to newly requested URL instead

Setup a New Department Printer

  1. Services
  2. Services by Department
  3. Information Technology
  4. Printing
  5. Department & Employee Printing
This service is used to request the setup of one or more office printer(s). This request is for non-Managed Print printers and devices. Eligibility Faculty Staff Required Information

Return Material Authorization Asset

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Overview Items being returned to vendors for repair, replacement, or exchange (commonly refereed to as Return Merchandise Authorization or RMA) must have their asset record updated within the

KB Article Review Process

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
Overview Knowledge base articles created in UA's Enterprise Service Management (ESM) system should be periodically reviewed in order to ensure articles remain accurate, and relevant. Depending

Create an Asset Record

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
? Internet connectivity A web browser Privileges within the UA ESM system to the Asset/CIs module How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login

Knowledge Article Style Guidelines

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
standardized template for articles makes it easier for customers to navigate because they’re already familiar the layout of information. Accordingly UAA IT Services has adopted the following KB template

Appropriate use of Online Directory information

  1. Knowledge Base
  2. Accounts & Access
  3. Online Directory
What is this article about? The Online Directory is intended to be a tool to search for university personnel, and departments. It is inappropriate to use the Online Directory for: Sending unwanted or harassing email messages or spamming As a verification of employment

Questions or Assistance with Electronic Door Locks

  1. Services
  2. Services by Department
  3. Information Technology
  4. Security
  5. Electronic Door Locks
Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like, Can I do ..... What does ..... mean/do  How do I ......  Why

Benefits

  1. Services
  2. Services by Department
  3. UA Human Resources
The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees. ... The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees.

Benefits

  1. Services
  2. Services by Category
  3. Human Resources
The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees. ... The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees.

Microsoft 365

  1. Services
  2. Services by Department
  3. Information Technology
  4. Applications & Software
  5. Microsoft 365 @ UA
  6. Microsoft 365 @ UA
Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like, Can I do ..... What does ..... mean/do  How do I ......  Why

Auto Install Application(s) on Devices

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
  5. Endpoint Management System (EPM)
Request deployment of application(s) to macOS, or Windows university computers that need additional software. ... Service Description This service is used to request deployment of applications, whether Apple or Windows, to those devices that need additional software outside of an initial build process