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Use Headings for Proper Article Structure Tags

Overview Use headings to identify the topics and subtopics of your article. Headings have several functions: Provide a quick overview of an article. Act as visual dividers and make the

Why isn't cloud storage X option available?

A question we frequently receive is why there are only a limited number of cloud storage solutions recommend, and supported by the University of Alaska. Read on to find out more. ... Overview There are many online storage services available such as Dropbox, Box, iCloud Drive, SpiderOak, and Amazon Drive to name but a few. However, since the university already offers several

Search for an Asset

Overview Many assets owned by the University of Alaska are documented within the Enterprise Service Management (ESM) system. The ESM system provides means for a person to search for specific

Delete a Mailman List

received by the IT Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

Support for Virtual Computer Environments

Assistance with Virtual Computers (VDI) for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system. ... Assistance with Virtual Computers (VDI) for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system. If you are

When does my account expire?

expired semesterly. Disabled account owners may be able to appeal for a temporary, one time only, 30 day access by submitting a ticket to the IT Service Center. Staff and Faculty

Signup for SSMS Notifications

Receive email notifications related to the Scheduling & Space Management System (SSMS). ... Receive email notifications related to the Scheduling & Space Management System (SSMS) . This includes, Information about new features Setting or configuration changes that may change what or

Add or Change a Phone

Order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones. ... This service is used to order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones. Eligibility

Questions or Assistance with Telephone

Assistance with Telephone services for, how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like, Can I do ..... What does ..... mean/do How do I ...... Why Can't

Add or Change DHCP Entry

Request a new DHCP entry, an update to an existing DHCP entry, or the removal of a DHCP entry. ... This service is used to request a new DHCP entry, an update to an existing DHCP entry, or the removal of a DHCP entry. DHCP is a network management protocol used on UDP/IP networks whereby a DHCP

Questions or Assistance with Managed Print Service

Assistance for how to do something; have something done you don't have permissions for; get answers to questions to common scenarios, or report error messages. ... Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like, Can I do ..... What does ..... mean/do How do I ...... Why Can't

Questions or Assistance with Personal & Departmental Calendar

Assistance with the Personal & Departmental Calendar for, how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like, Can I do ..... What does ..... mean/do How do I ...... Why Can't

Enable Custom Enterprise Service Management Notification Template

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to activate custom notification templates. ... departments to notify others with useful information in a format that aligns with the organization's brand. Once custom templates have been created, they need to be activated. This article will provide

Take Responsibility of a Ticket or Task

an incident, click Take Incident   A dialog box for confirmation of responsibility will open, Click Ok.   The ticket will add your name to the

Submit a New Article for Review

click Search to find the article. Open the article. Click Submit Article. The article submits and the screen refreshes. Depending on your KB access level the control buttons in the side bar will