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Add an Attachment to a Ticket
Attachments can be added to a ticket at any time to facilitate access to supporting documentation necessary to fulfill the requested work. ... ?
Web Browser
Access to either the UA Service Portal, or UAA Service Portal
Your UA Identity
How do I use this technology?
File Restrictions
There are a few restrictions for any files
Sign In to Enterprise Service Management
This article will help you navigate the sign in to the Enterprise Service Management Service Portal. ... Service Portals
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
Add Services or Articles to Your Favorites
If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future. ... or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
Dell USB-C Mobile Adapter (DA310)
Information regarding the Dell USB-C Mobile Adapter (DA310) that allows easy access to peripherals (mouse, keyboard, speakers, external storage, displays, etc.) without having to plug each one into the system. ... Overview
The Dell USB-C Mobile Adapter offers a portable multiport 7-in-1 adapter that connects to a system using a USB Type-C cable and allows easy access to peripherals (mouse, keyboard
Create, edit, and collaborate on a Microsoft Form in Microsoft Teams
form
You can use connectors to help keep your team up-to-date on responses for your forms. Just tell the connector which forms you wan to subscribe to, and the channel will be notified with a
Send Email to a Mailing List
the list, commonly refered to as "posting." In a few specific cases, typically UAA dynamic lists, only specific email addresses are authorized to post to the list.
How do I use this technology
Email FAQ
How do I get an email account?
UAA Email accounts are created automatically for students registered for at least 1 credit. Allow two business days after registration for account availability. To
Add a New Device to Duo
(OTP) Token
Note
If you do not have a compatible Duo device, UAA IT Services can provide this token for free. To request one, please open a ticket here: Questions or Assistance with Multi
Video Conferencing Etiquette
Some additional tips to make your video conferences more effective and efficient. ... speaking. This allows the current speaker to be seen by all sites without interruption.
Try to connect 5 minutes early to do audio/video tests with other participants to maximize your time during
Disable Creation of .DS_Store Files by macOS
Linux/Unix systems but are typically visible to Windows. Mac users who connect to Windows file shares or use USB with FAT32 or ExFAT file systems leave behind these little bread crumbs which are visible
Manage Your Microsoft Team
account you'd like to remove from the Team.
Need additional help or have issues
For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.
Add an Asset/CI to Ticket
the owning department and assigned employee, where appropriate, should be verified.
What materials do I need?
Internet connectivity
A web browser
Privileges within the UA ESM system to
Support for Remote Connectivity VPN
Assistance with Remote Connectivity VPN, also known as Global Connect. ... Assistance with Remote Connectivity VPN, also known as Global Connect.
Find the Computer Name on a Windows computer
uaa ... Overview
How to find the computer name on a Windows computer.
What materials do I need?
Windows computer
How do I use this technology?
Right-click on the Start button
Azure Dev Tools for Teaching
Microsoft Azure Dev Tools for Teaching puts professional developer tools, software, and services in the hands of faculty and students. Students receive developer tools from Microsoft at no cost ... Mac
Need additional help or have issues
For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.