Resolve Issue Where Emails Sent to Listserv Disappear

Overview

Many email providers are continuing to improve security for their customers by verifying the identity of email senders (i.e. email servers); however, this may cause some impacts for systems that send email such as UAA's Listserv. For most list's created relatively recently no changes to list settings are usually required; however, for lists that have been around for several years list administrators should review their list settings to reduce the likelihood of experiencing vanishing email messages.

What materials do I need?

• Administrative access to Listserv

Symptom

Emails sent to UAA mailing lists from either list members, or authorized posters are disappearing as if they were never sent to the list.

How do I use this technology?

1. Login to the listserv.
2. Click on Privacy options.
3. Click on Sender filters.
4. Under Member filters locate Action to take when anyone posts to the list from a domain with DMARC Reject/Quarantine Policy (aka dmarc_moderation_action), and verify​​​​​​​ that Accept is selected.
   1. If it is not, click Accept.
   2. Scroll down and click Submit Your Changes.
5. Verify​​​​​​​ the issue is resolved by sending a test message to the list and confirm list members received the message.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Mailing List service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.