Report Phishing Emails Using KnowBe4 Phish Alert

Overview

Users can now quickly report suspicious emails using the KnowBe4 Phish Alert button, making it easier to flag potential phishing attempts directly from your Gmail inbox. This initiative empowers the University of Alaska System (UA) Office of Information Technology (OIT) Security team to promptly investigate reported emails, reducing risk, increasing awareness, and strengthening the UA System’s overall protection against cyber threats.

In this article:

• What materials do I need?
• How do I use this technology?
• Is there any additional information I should know about?
• Need additional help or have issues

What materials do I need?

• Internet access
• Web browser (i.e., Mozilla Firefox, Google Chrome, Apple Safari, etc.)
• Desktop or laptop computer

How do I use this technology?

1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
2. Go to alaska.edu/google to access your UA Gmail.
3. Open the suspicious email.
4. On the right menu, click the KnowBe4 Phish Alert button (fishing hook icon).
   
    
5. Click the blue Phish Alert button to report the email. 
   
    

6. Once the confirmation message appears, you can go back to your inbox. The reported email will be moved to your Trash folder and forwarded to UA OIT Security for further review.

Is there any additional information I should know about?

• If you are unable to utilize the KnowBe4 Phish Alert feature, you can forward suspicious emails to UA OIT Security’s inbox at ua-phishing@alaska.edu.
• The official Gmail app on mobile also supports KnowBe4 Phish Alert. To report emails within the official Gmail app, refer to KnowBe4's support page, Gmail Add-on Phish Alert Button (PAB) Guide.
• For additional cybersecurity resources, please refer to UA Security Matters' Security Guides page.

Need additional help or have issues

For UA Gmail support, requests may be submitted anytime using the appropriate Other Support for Google Workspace form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance, please review the Contact Us page for the appropriate support group.