Connect to UAA WiFi - Anchorage on macOS

Overview

This article contains instructions on how to connect to the "UAA WiFi - Anchorage" network for individuals on a macOS computer.

In this article:

What materials do I need?

  • Active in the University of Alaska (UA) System
    • Students who have registered for at least 1 credit through UAOnline within the past year,
    • Employees with an active job status, or
    • Active department-sponsored UA account
  • UA username and current UA password.
    • If you forgot your UA username or password, please visit the ME.UAA account recovery website.
  • macOS device (i.e., MacBook Pro, MacBook Air, iMac, etc.)

How do I use this technology?

Connect to UAA WiFi - Anchorage

  1. In the macOS Menu bar, click the WiFi status icon (typically located in the upper-right corner of the screen).
  2. Click UAA-WiFi Anchorage network.
    WiFi Status settings
     
  3. You will then be asked for your credentials. Type in your UA username in the Username field, or the Account name field on the newer versions of macOS.
    Credential login prompt
     
  4. Click the Join button on the bottom-right of the window, or OK button on the newer versions of macOS.
  5. You may be prompted to accept a network security certificate. Click the Continue button.
    Certificate prompt
     
  6. You should now be connected to UAA WiFi - Anchorage.
    Successfuly WiFi connection
  1. To test if you're connected, open any web page, such as our main UAA website or google.com.

Troubleshooting

If you are unable to connect, follow the troubleshooting steps below:

  1. Ensure you entered your UA username (do not include @alaska.edu after).
  2. Ensure you entered your current UA password correctly.
  3. All requirements met in the What materials do I need? section.
  4. Reboot your device, then go back to step 1.
  5. Forget the UAA WiFi - Anchorage SSID, then go back to step 1.
  6. Check our UAA ITS Status Page for possible network outages.

If you are still having issues connecting to the WiFi, we would be happy to assist you!

Is there any additional information I should know about?

Wi-Fi Policy

Please visit our webpage to learn more about our network policy: UAA Campus Network Connectivity Policy

How fast is UAA WiFi - Anchorage?

The UAA WiFi - Anchorage network is rate-limited to 100 Megabits per second (Mbps), upload and download. However, not all devices can achieve these speeds due to variations in hardware capabilities.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Personal Computer Support form or Support for Issues with University Computer(s) form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.

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