View your Tickets in the Service Portal

Tags Ticket View


You can use the Enterprise Service Management (ESM) Service Portal to view, comment on, or update any of your existing ticket requests.

How do I use this technology?

  1. Navigate to the ESM Service Portal at
  2. When prompted, login with your UA Identity.
  3. At the top of the page, click Services.

    Enterprise Service Management Service Portal Services button highlighted
  4. Underneath the primary navigation bar, is a sub-navigation bar, click Ticket Requests.

    Enterprise Service Management Client Portal Ticket Requests button highlighted
  5. A list of all tickets where you are the requestor, or have been added as s contact, that are new, in process, or on hold will be displayed.

    Enterprise Service Managment Service Portal Listing of Customer Ticket Requests
  6. To view the details of a ticket, click the ticket's Title.


You can use the filters at the top to search for tickets by status class (i.e. open, closed, etc.), department, service, date range, and more.
You will only be able see tickets where you are either the primary requestor, or have been added as a contact on to the ticket.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

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Article ID: 819
Tue 4/5/22 10:29 AM
Wed 5/24/23 7:39 AM