View your Tickets in the Service Portal

Tags Ticket View

Overview

You can use the Enterprise Service Management (ESM) Service Portal to view, comment on, or update any of your existing ticket requests.

How do I use this technology?

  1. Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient
  2. When prompted, login with your UA Identity.
  3. At the top of the page, click Services.

    Enterprise Service Management Service Portal Services button highlighted
  4. Underneath the primary navigation bar, is a sub-navigation bar, click Ticket Requests.

    Enterprise Service Management Client Portal Ticket Requests button highlighted
  5. A list of all tickets where you are the requestor, or have been added as s contact, that are new, in process, or on hold will be displayed.

    Enterprise Service Managment Service Portal Listing of Customer Ticket Requests
     
  6. To view the details of a ticket, click the ticket's Title.
Tip
You can use the filters at the top to search for tickets by status class (i.e. open, closed, etc.), department, service, date range, and more.
Important
You will only be able see tickets where you are either the primary requestor, or have been added as a contact on to the ticket.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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