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The use of consumer versions for Box, DropBox, OneDrive, Google Drive, etc. for University business is not allowed. If individuals are interested in using one, or more, of these services for their personal use for non-university business it is strongly recommended that a non-UA email is used to register for using these consumer services.
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For support, requests may be submitted anytime by Requesting Support for the Microsoft 365 @ UA or Google Workspace @ UA services. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.