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Overview
Anyone may browse the UA Enterprise Service Management (ESM) service catalog, and public knowledge base articles; however, in most cases only individuals affiliated with the University of Alaska system (i.e. student, staff, faculty, etc.) may submit a ticket through the ESM service. The following will provide guidance on how to login to the ESM system with your UA identity.
What materials do I need?
- Internet Access
- Web browser
- An active University of Alaska identity
How do I use this technology?
- In a web browser, access the ESM service portal at https://service.alaska.edu/TDClient/
Important
You will be redirected to the University of Alaska Entra ID sign in page.
- When prompted, enter your UA Identity (i.e. your full UA email address, UaUsername@alaska.edu), then click Next.
- At the Enter password prompt, enter your UA password, and then click Sign in.
- You will next be asked if you'd like to Stay signed in? If you are using a public, or potentially insecure, computer click No, otherwise click yes.
- An ESM Service Portal home page will be displayed.
Important
Every active UA student, staff, and faculty will be assigned one of the active ESM Service Portals as their primary portal based upon which Major Administrative Unit (MAU) they are primarily associated with; however, you can easily
Switch Between Service Portals.
Next Steps
The following articles provides some additional guidance on using the Service Portal.
Troubleshooting Login Issues
In some scenarios, it is possible to receive a error message while trying to access the various Enterprise Service Management Service Portals. This is usually caused by one, or more of the following:
- Incorrect account
- Stale browser cache and/or cookies
Use a Private Browser Session (Incognito/Private Window)
Why it helps
Private browsing sessions do not store cookies or browsing history, providing a clean login environment. This helps identify if the login issue is caused by stale cookies, or an incorrect single-sign on (SSO) account with minimum impact to your browser's settings.
How to Open a Private Browser Session
- Chrome: Right-click on the browser and select New Incognito Window.
- Keyboard commands: macOS: Cmd + Shift + N ; Windows: Ctrl + Shift + N
- Firefox: Click the Application Menu (aka three-line menu), then New Private Window
- Keyboard commands: macOS: Shift + Cmd +P ; Windows: Ctrl + Shift + P
- Microsoft Edge: Click the Settings and more button (aka three-dot menu), then click New InPrivate Window.
- Keyboard commands: macOS: Cmd + Shift + N ; Windows: Ctrl + Shift + N
- Safari: Click File then click New Private Windows.
- Keyboard command: Shift + Cmd + N
Once the private browser session is open, visit either of the following sites:
In the upper right-corner click the Sign In button, and when prompted login with your UA email address and password.
Clear Browser Cache and Cookies
Why it helps
Stored cookies can hold information about previous logins, even if you've signed out. Clearing them forces the browser to re-authenticate which causes you to be logout of websites and may change some website behavior.
How to Clear Browser Cache and Cookies
- Chrome: Go to chrome://settings/clearBrowserData and select the appropriate time range (e.g. all time) for cookies and cached data
- Firefox: Go to about:preferences#privacy and click Clear History. Check the boxes for Cookies and Site Data and Cached Web Content.
- Microsoft Edge: Go to Settings > Privacy, search ad type 'clear browsing data and follow the steps.
- Safari: Go to Preferences > Privacy, then click Manage Website Data... Click Remove all.
Other Potential Solutions
- Verify the URL you're visiting. All Enterprise Service Management service portal URLs begin with
https://service.alaska.edu/TDClient/
- Use a different browser: Sometimes trying a browser other than the one you normally use can be helpful in isolating an issue.
- Contact your campus IT Service Desk / Help Desk for further assistance.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.