- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Knowledge Management
Information on elements to focus on while reviewing a knowledge article for approval within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Workflow
Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.