This service is used is to request an allowance of legitimate traffic from a university supported device through the UAA network firewall.
Eligible Peoples
- IT Services staff
- Embedded IT professionals
Requirements
Before submitting a ticket, please have the following information ready:
- If additions or changes will not have a campus-wide affect, specify the building(s) and room(s) that will be affected
- Name of the authorized personnel who has approved this request
- If changes are at the port level, list the affected port(s)
- MAC addresses of a connected device, if relevant
- IP addresses of a connected device, if relevant
- Reason for the additions or changes
- Specify if this is an internal or external firewall
- List the subnet(s), VLAN(s), and device(s) that will be impacted by this change
Cost
There is no cost to the university community associated with this service.
Availability
Requests for changes to network firewall settings are processed weekdays from 8 a.m. to 5 p.m.
Supported By
This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the Request Support button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request.
For immediate support please contact the appropriate UAA IT Support office.