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New or Repurposed Computer and/or Peripherals

following information ready: Type of Computer Desired Desired Operating System Desired Peripherals to Include Building & Room to be used in Software to be installed Billing Information (Fund and Org)

Create a Deployment or Configuration Workflow

Request the creation of a workflow (build) that will be deployed to the different locations, whether a lab or a campus. ... Service Description This service is for creating a workflow (build) that will be deployed to the different locations, whether a lab, department, or a campus. Eligibility Faculty Staff

Add or Change a URL Redirect

Request a redirect of one university URL to another university URL. ... This service is used to request a redirect of one URL to another URL. This means if someone types in or clicks on a link to a redirected URL, it will take them to newly requested URL instead

Setup a New Department Printer

This service is used to request the setup of one or more office printer(s). This request is for non-Managed Print printers and devices. Eligibility Faculty Staff Required Information

Return Material Authorization Asset

Overview Items being returned to vendors for repair, replacement, or exchange (commonly refereed to as Return Merchandise Authorization or RMA) must have their asset record updated within the

KB Article Review Process

Overview Knowledge base articles created in UA's Enterprise Service Management (ESM) system should be periodically reviewed in order to ensure articles remain accurate, and relevant. Depending

View Mailing List Membership Roster

article: Access List's Roster Save List's Roster What materials do I need? A computer connected to the Internet A web browser How do I use this technology? Access List's Roster

Manage Vendors

Disable Vendor What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review

Add or Change a Managed Print Location

This service is used to request a new Managed Print location, the relocation, or the decommission of an existing Managed Print location. Before submitting a ticket, please have the following

Hire/Rehire of Temporary Employees

Semester assignments for adjuncts, student workers and temp staff

Submit Student Aid

This service is used by University Departments to submit a Student Aid request

Request Travel Assistance


Purchase Assistance


Auto Install Application(s) on Devices

Request deployment of application(s) to macOS, or Windows university computers that need additional software. ... Service Description This service is used to request deployment of applications, whether Apple or Windows, to those devices that need additional software outside of an initial build process

Add or Change a Vanity URL(s)

Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. ... This service is used to request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. Important Note: Vanity URLs are only for webpages, they