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Request Softphone Access
Get setup to be able to receive and make phone calls through your computer using Jabber from Cisco. ... This service is used to request a softphone which is a computer software used to make phone calls over the internet from any device with a speaker and microphone, including computers. A softphone
Add or Change a Voice Menu
Request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number. ... This service is used to request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number.
Eligibility
Electronic Door Lock Installation
This service is used to request the installation of a new electronic door access system on a campus interior or exterior door.
Eligibility
Faculty
Staff
Required Information
Before
Add or Change Network Device
Request a new network device, changes or updates to an existing device, or the decommission of a device. ... Request a new network device, changes or updates to an existing device, or the decommission of a device.
Eligibility
Faculty
Staff
Required Information
Before submitting a ticket
Enterprise Service Management Excel Reporting Add-In
The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis ... .
Refresh ESM Report Data
Once a connection has been made to an ESM report, the data can refreshed/updated at any time by doing the following.
Warning
When refreshing report data all
What options are available for sharing a file with Google Drive?
Overview
Files, and folders, can be shared in several ways depending upon how broadly you want to make the resource available:
Share with specific people: This option allows you to specify
When sharing a file in Google Drive what permissions are available?
under the Advanced to enable the following settings:
Prevent editors from changing access and adding new people
If you prevent sharing of a folder, it only applies to the folder. To turn this
Format Nested Lists
Overview
All lists in TDX can be either numbered (e.g. 1, 2, 3), bulleted (e.g. circle, disc, square), or a combination of both. Numbered lists default to decimal numerals (e.g. 1, 2, 3, 4, etc
Add or Change SPSS Licenses
UA departments/employees may request SPSS, or changes to existing, licenses. ... SPSS licenses allows University of Alaska (UA) departments to purchase certain SPSS products at a discounted price. This licensing program is available to UA departments, faculty, and staff for
Questions or Assistance with Computer Labs
Assistance with computer labs for how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance with Computer Labs for how to do something; have something done you don't have permissions for; or get answers to questions like,
Can I do .....
What does ..... mean/do
How do I
Add or Change a Managed Print Location
This service is used to request a new Managed Print location, the relocation, or the decommission of an existing Managed Print location.
Before submitting a ticket, please have the following
Series25
scheduling spaces and resources as well as managing events including pricing
LYNX: Interface to our SIS, Banner. New and updated course meetings are imported every 5 minutes.
X25 Analytics
Schedule25/Optimizer
Web API
Schedule Computer Lab Maintenance
Schedule computer lab maintenance to be performed by the Desktop Services team. ... This service is used to schedule computer lab maintenance to be performed by the Field Services team.
Eligibility
Faculty
Staff
Required Information
Before submitting a ticket
SSMS Training
Learn more about using the Scheduling & Space Management System (SSMS) from basic customer training, as well as more targeted training for individuals looking to get help with certain uses or features of the system. ... Training is not required to access the Schedule & Space Management System (SSMS) it is simply there for those that want or need assistance to use the SSMS. The SSMS has a lot of different features
Support for the Scheduling & Space Management System (SSMS)
) which includes but is not limited to the below;
Help! It is Not Working
Report an error message
Questions and help for how to do something
Add or change a person's permissions
Change