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Get Started with Microsoft Teams

Microsoft Teams is a unifying experience that brings together people, conversations and content—along with the tools that teams need—so they can easily collaborate to achieve more. It’s naturally ... IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Get Started with OneDrive for Business

OneDrive for Business is a personal document and file storage hub. It's easy to upload, download, and share files. You can also create, view, and edit documents online using the integrated Office ... Should I Save Files For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Checking your Microsoft Form results

Microsoft Forms includes rich, real-time analytics that provide summary information and individual results for surveys and other types of forms. You can export the results to Microsoft Excel for more in-depth analysis, as well as delete or print a summary of responses. ... , or connection to your form. This means if you get additional responses you'll need to download a new copy. If you've created your from in your OneDrive for Business and click Open in Excel, your

Add an Asset/CI to Ticket

the owning department and assigned employee, where appropriate, should be verified. What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to

New or Change to a Firewall Rule

This request is used by University of Alaska IT professionals to request the addition of a firewall or firewall rules, changes to an existing firewall or firewall rules, or the removal of a firewall

Support For Office 365 @ UA

Assistance with Office 365 @ UA. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system. ... Assistance with Office 365 @ UA. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system.

Take a Screenshot

at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Request Access to Edit Website/Webpage

Request access to edit a website or specific webpage on the CMS. ... This service is for requesting access to edit a website or specific webpage on the university Content Management System (CMS), OUCampus. We require authorization from a Director, Dean, Manager, etc

Resend Survey Request to Customer

Surveys sent out from the Enterprise Service Management (ESM) system are sent to ticket requestors via email. Sometimes requestors are unable to respond to a survey. For one reason or another it may ... do I need? Internet connectivity Web browser ESM TDWorkManagement access How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login to UA ESM with

Security Key Lifecycle Management

Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Define Criteria to Send Survey

The Enterprise Service Management (ESM) system supports setting custom criteria to determine when, as well as which survey to send to customers. The following article will walk you through the process of defining a ticket survey's send criteria. ... need? Internet connectivity Web browser ESM TDWorkManagement access How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login to UA ESM with your

Add or Change a URL Redirect

Request a redirect of one university URL to another university URL. ... This service is used to request a redirect of one URL to another URL. This means if someone types in or clicks on a link to a redirected URL, it will take them to newly requested URL instead

Request a New Website - University Site


Add or Change a Vanity URL(s)

Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. ... This service is used to request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. Important Note: Vanity URLs are only for webpages, they

Request Web Analytics Report

This service is used to request a Google analytics reports on statistics for a website and it's sub-sites, or webpage. Eligibility Faculty Staff Required Information Before