Transfer a Ticket to Another Department


In scenarios where a ticket is submitted to one department using the UA Enterprise Service Management (ESM) system that can not actually be worked by that department, it may be necessary to move the ticket to the appropriate department's ticketing application, assuming the destination department is also using the ESM system. This can be done fairly quickly using the Move to Application feature.

What materials do I need?

  • Access to TDNext

How do I use this technology?

  1. Open the applicable ticket.
  2. Under the General tab click the Actions menu.

    Enterprise Service Management Ticket Actions button highlighted
  3. From the drop-down menu, click Move To Application.

    Enterprise Service Management Ticket Actions menu with Move to Application option highlighted
  4. The specific steps beyond this point will very with individual departmental business practices. Please refer to your department's documentation regarding next steps.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

Print Article


Article ID: 1226
Thu 6/23/22 2:01 PM
Tue 9/5/23 9:47 AM