Access Adobe Creative Cloud with UA Identity


This article will show how to access the Adobe Creative Cloud license using your University Identity.

This article only applies to UA students only. At this time, UA students must use their UA account to access Adobe Creative Cloud. For UA employees, please visit the Access Adobe Creative Cloud using Personal Adobe ID article.


In this article:


What materials do I need?

  • Computer
  • Admin Access on a personal computer or with assistance from the Technical Support Center for University Devices
  • License for Adobe Creative Cloud or Acrobat DC


How do I use this technology?

Obtaining a License

You need to obtain an Adobe Creative Cloud license before you can access Adobe Creative Cloud.


Welcome Email to Adobe Creative Cloud

Shown below is an example of what the welcome email from Adobe will look like. This will be referenced further in this article.

Sample Welcome Email from Adobe


Signing in to Adobe Creative Cloud if no prior Adobe Account with your email

After you are assigned a license, Adobe sends a welcome email. In this email it will ask you to finish setting up your account. If you did not receive that welcome email, then follow the instructions below to access your account.

  1. Navigate to
  2. Click Sign In.
    Adobe Creative Cloud Home Page
  3. Enter your email address and press Continue.
    Adobe Sign In Page
  4. If you already had a Personal Adobe ID with your email address, you will see the following screen. Choose Company or School Account
    Adobe Account Selection
  5. If you did not already have a Personal Adobe ID with your university email or you chose the option from above. Enter your email at the Microsoft 365 Prompt.
    Microsoft 365 Prompt
  6. Enter your UA password for your University Account
    Office 365 Password
  7. Approve your Duo prompt. For example:
    DUO Prompt
  8. If you have been migrated to using your University ID from your Personal Adobe ID, select Join Team.
    Join Team

Install the Creative Cloud Desktop App

  1. After you are signed in, click the Install Creative Cloud app link on the right hand side to start the process to install the Creative Cloud desktop app.
    Signed In Page to Adobe Creative Cloud

Next Steps

After downloading and installing the Creative Cloud Desktop app, you will be able to install any application that you would like that is part of the license.


Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Personal Computer Support form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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Article ID: 1367
Tue 12/20/22 7:09 AM
Wed 3/20/24 8:33 AM

Related Articles (1)

Learn how to access Adobe Creative Cloud, once a license has been assigned to you, using a personal Adobe ID.

Related Services / Offerings (1)

The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.