Access Adobe Creative Cloud using Personal Adobe ID


In this article, I will show the process for signing into Adobe Creative Cloud and how to access the software once a license has been assigned.

At this time only Employees use a Personal Adobe ID to access Adobe Creative Cloud.


In this article:


What materials do I need?

  • Computer
  • Admin Access on computer
  • License for Adobe Creative Cloud or Acrobat DC


How do I use this technology?

Obtaining a License

You need to obtain an Adobe Creative Cloud license before you can access Adobe Creative Cloud.


Welcome Email to Adobe Creative Cloud

Shown below is an example of what the welcome email from Adobe will look like. This will be referenced further in this article.

Sample Welcome Email from Adobe


Signing in to Adobe Creative Cloud if no prior Adobe Account with your email

After you are assigned a license, Adobe sends a welcome email. In this email it will ask you to finish setting up your account. If you did not receive that welcome email, then follow the instructions below to access your account.

  1. Navigate to, and click Sign In.
    Adobe Creative Cloud Home Page
  2. Enter your email address and press Continue.
    Adobe Sign In Page
  3. Adobe will then want to verify your identity. Press Continue.
    Adobe Verification
  4. Adobe will send you an email with a verification code. Enter the code from your email.
    Adobe Verification Code
  5. Adobe will then ask you to create a password for your account. Enter password and click Complete Account.
    Adobe Set Password

Signing in to Adobe Creative Cloud if you have a prior Adobe Account with your email

After you are assigned a license, and you already have an Adobe Account with your email, then navigate to, click Sign In, and sign in with your email and password.

Resetting your Adobe Account password

If you forgot the password for you Adobe account, then follow these steps to reset your Adobe account password.

  1. Navigate to, and choose Sign In.
    Adobe Creative Cloud Home Page
  2. Enter your email address and press Continue.
    Adobe Sign In Page
  3. Click the Reset Your Password link.
    Adobe Password Reset Page
  4. Adobe will send an email with a code. Check your email and enter the code.
    Adobe Password Verification Code
  5. Create and enter a new password in the two password fields and press Update Password.
    Adobe Update Password Page
  6. Adobe will notify you that your password has been updated, click Continue.
    Adobe Password Change Notification

Install the Creative Cloud Desktop App

  1. After you are signed in, click the Install Created Cloud app link on the right hand side to start the process to install the Creative Cloud desktop app.
    Signed In Page to Adobe Creative Cloud

Additional Notes and Steps

After downloading and installing the Creative Cloud Desktop app, you will be able to install any application that you would like that is part of the license. 

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Adobe Creative Cloud form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.


Article ID: 839
Thu 5/19/22 10:04 AM
Fri 4/28/23 1:05 PM

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Learn how to access Adobe Creative Cloud, once a license has been assigned to you, using your UA Identity.

Related Services / Offerings (1)

The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.