Enable Custom Enterprise Service Management Notification Template

Overview

Each Enterprise Service Management (ESM) ticketing application has a set of notification templates which can be customized with specific content for a department. This allows for departments to notify others with useful information in a format that aligns with the organization's brand. Once custom templates have been created, they need to be activated. This article will provide guidance on activating custom notification templates.

What materials do I need?

  • Internet access
  • Web browser
  • ESM TDWorkManagement access
  • ESM App Admin permissions

How do I use this technology?

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to UA ESM with your UA Email address and password.
  4. Click View Applications.
  5. Click the desired Ticketing Application.
  6. On the right side of the screen, click the Settings (gear icon) button.
    Enterprise Service Management Ticketing Application Settings button highlighted
  7. Click Admin.
  8. Click Notification Templates
  9. Click the Event Name of the template to activate.
  10. Click Show Preview button to review the template.
  11. Click Activate button to enable the custom template.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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