iOS Management

Overview

Our iOS Management System is a system to remotely manage and service the collection of UAA owned Apple mobile devices. This is done by remotely managing the software, updates, and operating system of UAA Apple mobile devices. With this in place, IT will be able to provide better support and a more standardized work environment to make a more hassle free experience for customers.

 

Benefits

  • Reliability: Your device will quickly receive software updates and patches with little to no interaction on your part.
  • Time Efficiency: You will stay more productive as deployment and updating processes run in the background, freeing up more time for teaching and research.
  • Flexibility: You can choose when and where to install new software or run maintenance on your device through Self-service portals.
  • Security: IT Technicians will manage the security of your machine so you don't have to. You can rest assured that software patches, antivirus protection, and firewalls are well maintained.
  • Confidentiality: Your data and files will remain confidential; no personal data is scanned, indexed, or transmitted off your device. EMS servers also keep full audit logs of any actions performed by technicians.
  • Compliance: Your device will always be in compliance with federal laws governing requirements for research or student data on University computers.

 

Jamf Pro

Jamf Pro is the software UAA is using for our iOS Management System. This will give you access to the Software Center (Self-Service Portal) that allows UAA employees access to relevant software and updates on UAA owned iOS devices.

 

Enrollment Instructions

To enroll a device into the Jamf Pro infrastructure, please submit a ticket through the Technical Support Center and deliver the device to IT Services to have it configured correctly. IT Services will enroll the device into the University's Device Enrollment Program and then will connect it to Jamf Pro.

Important
Jamf Pro is only supported on iOS/iPadOS 9, or later.

 

Warning
Never enroll your personally owned device! Only devices owned by the University of Alaska system should be connected to the Jamf Pro Endpoint Management System.

 

Is there any additional information I should know about?

If you require software that isn't listed in your Software Center, that is listed as available on the Employee Software Support KB article, please have your supervisor contact IT to request the permissions for additional software.

Important
There may be some additional requirements for some software (ex. purchasing of licences, contacting department head, etc.).

Details

Article ID: 153
Created
Fri 5/29/20 8:17 AM
Modified
Wed 8/24/22 12:02 PM