Insert a Call Out in a Knowledge Article

Overview

When the need arises to emphasis specific text, usually notes, or asides, place them in formatted text boxes. When you do add such information make sure to use the Call Out templates so it is formatted appropriately.

Insert a Call Out

  1. Open the desired article.
  2. Click Edit.
  3. Locate the desired area of the article that you'd like to add the call out to.
  4. Place the cursor in that location.
  5. On the formatting bar, click Templates to display available templates.
    Screenshot of article formatting bar with templates drop menu highlighted
  6. Scroll down to the Call Outs section, and choose the desired call out.

Call Out Template Examples

The call out templates include several different styles, some of which are displayed below.

Note
 
Important
 
Warning
 
Tip
 
Application(s) this article applies to:
  • <Service name hyperlinked to the Service page then in () the branded application name and vendor>
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