Add Events and Issues

Overview

This article will help individuals to add calendar events and issues can be added to a project or workspace from the My Work application within the Enterprise Service Management system.

What materials do I need?

  • Internet access
  • Valid University of Alaska (UA) Identity
  • Access to ESM Work Management
  • Access to one, or more, ESM Ticketing and/or Project application

How do I use this technology?

  1. Login to ESM Work Management.
  2. Click View Applications.
  3. Click My Work.

To Add an Event

  1. Click the + New link in the sub-navigation, and select Event.
  2. In the pop-up window, follow the instructions in this article for Creating Events.
  3. Click My Calendar to view the new event.

To Add an Issue

  1. Click the + New link in the sub-navigation, and select Issue.
  2. In the pop-up window, follow the instructions in this article for Creating a New Issue.
  3. To view the new issue:
    • If you assigned the new issue to someone other than yourself, or left the Responsible field Unassigned, click View the issue you just created.
    • If you assigned the new issue to yourself click Close this window, then click My Assignments.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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