IT Services Service Center
The UAA IT Services Technical Support Center (TSC) is staffed by professional technicians who can help you with login credentials, software questions, technical requests, and general questions about technology. Calling is the fastest way to reach a technician.
Hours of Operation
- Monday - Friday: 7 AM - 6 PM
- Saturday: Closed
- Sunday: 10 AM - 2 PM
The Service Center is closed on all UAA Holidays. You can email us or submit a request through the service portal at any time, and we will respond during our next open hours.
Contact Information
Phone Menu Options
- Login assistance, or building access issues.
- All other support issues.
- IT Business Office
- Detailed system status.
- Hours of operation.
In-Person Visits (By Appointment Only)
The IT Services front office does not offer walk-in support. In-person visits, such as dropping off or picking up equipment, are by appointment only and are scheduled through the Technical Support Center.
- Contact the Technical Support Center by phone, email, or the service portal. A technician will create a ticket for your request.
- If your request needs an in-person visit, the technician will send you a link to the IT Services Appointment Calendar. Or schedule one with you on the phone
- Choose an available time and include your ticket number when you book.
- Alternatively, the field service technician will schedule an appointment to meet up with you.
Appointments take place at the IT Services front office in the Social Sciences Building (SSB), Room 120.
Interactive Desktop Support
Students and Employees (Staff/Faculty)
A Technical Support Center technician can connect to your computer remotely to troubleshoot. During your call, the technician will give you a link or code to start the remote session, and you must approve the connection before they can see your screen. The technician can then see your computer and help you make any needed changes. You can end the session at any time.
Technical Contact(s)
Are you a Technical contact for the many schools and campuses throughout the University of Alaska Anchorage Major Academic Unit?
Subscribe to our ITG (Information Technology Group) Mailing List
Service Status and Notifications
Check the UAA IT Services Status page for current outages, service interruptions, and scheduled maintenance.
To get updates as they happen, select Subscribe to Updates on the status page and choose how you want to be notified, such as email. You will be notified when IT Services posts, updates, or resolves an incident.
Self Support
You can also chat with Spirit, UAA IT Services' AI assistant, on the UAA Service Portal. Select the chat icon on the portal page to open it. Spirit can help with password assistance, Duo MFA, searching the knowledge base, and checking system status, and it can connect you with the IT Service Desk. Spirit uses AI, and chat transcripts are saved for quality purposes. For sensitive matters, contact the Technical Support Center directly at (907) 786-4646.
UAA IT Services Portal maintains a knowledge base of articles, tutorials, and how-to's. You can also visit the self-service portal and service catalog to submit a request online and get help from IT Services.