Modify a Scheduled Ticket

Overview

Scheduled tickets can be configured within an Enterprise Service Management (ESM) Ticketing Application so that routine work items can have tickets automatically created. This allows individuals to easily track common work, such as routine maintenance activities. As work requirements change, scheduled tickets may need to be updated in the system so that the ticket contents/schedule remains up to date.

Important
Only the owners of Scheduled Tickets can update/modify them.

What materials do I need?

  • Internet connectivity
  • Web browser
  • ESM TDWorkManagement access
  • ESM App Admin role for one, or more ticketing apps

How do I use this technology?

To edit existing scheduled tickets:

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to UA ESM with your UA Email address and password.
  4. Click View Applications.
  5. Click the desired Ticketing Application.
  6. On the right side of the screen, click the Settings (gear icon) button.
    Enterprise Service Management Ticketing Application Settings button highlighted
  7. Click the My Schedules option from the dropdown menu.
  8. Select the schedule to be modified by clicking on the Name.
  9. Click Edit and modify the desired fields.
  10. Click Save.
  11. Close the Edit Ticket Schedule side panel.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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