Overview
Within the Enterprise Service Management (ESM) system, Organizational Days Off is used to account for holidays or any other weekdays on which the entire University of Alaska system is generally considered closed or non-operational. Weekend dates may not be entered as days off because these make no impact on resource allocation. A day off will reduce the capacity of each resource for that day.
Days off are taken into consideration on all capacity-related data and reports. Entering a day off will not change already existing time off entries individuals have made. Days off are also factored into operational time calculations for ticket tasks and Service Level Agreements (SLAs) as appropriate.
The University of Alaska system observes the following 12 paid holidays each year.
- New Year's Day
- Martin Luther King Jr. Day in Celebration of Alaska Civil Rights
- Friday of Spring Break
- Memorial Day
- Independence Day
- Labor Day
- Fall Holiday
- Christmas Day
- The day before or after New Year's, Independence Day, and Christmas are also observed as holidays
Availability Reports
This report displays the number of available hours for each person within the University displayed by month or week. Also displayed in the report are each person's primary functional role and who they report to. Only individuals who are set within the ESM system as Active and with Capacity is Managed setting will be included in this report.
Calculation
- Available Workable Hours = (Number of weekdays per month - any Days Off Configured from Admin) x (Workable Hours as specified in the individual's profile)
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.